Now Hiring - Outside Sales Manager in Concord, CA

POSITION SUMMARY:

The Outside Sales Manager (OSM) is responsible for managing install operations of his/her respective store/location using independent judgment in making decisions. The OSM will initiate, coordinate and enforce all policies regarding operations and personnel. The OSM ensures that exemplary customer service is provided through the entire customer experience. The OSM also develops and maintains positive customer relations and works collaboratively with all employees to successfully meet customer needs in a timely manner and corporate financial objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions include, but are not limited to the following:

• Provide estimates, process invoices and accept payment from customers
• Using NetSuite to ensure leads are followed per protocols
• Maintain knowledge of price schedules and technical knowledge of products and recognize customer trends to meet customer service goals
• Regular attendance during business hours according to the work schedule
• Maintain compliance with all legal requirements and ensure all company policies and procedures are followed
• Coordinate installation projects with in-house crew or subcontracted crews and make changes when necessary due to weather, supply, delivery and personnel
• Negotiate cost with subcontractors and is responsible for reconciling subcontractor invoices after job completion to ensure accuracy
• Ensure projects are completed to Purchase Green standards
• Train new estimators and give continuous support to existing estimators
• Encourage consistency and effectiveness with estimators
• Must possess a can-do attitude an motivate subordinate staff
• Able to explain complex information to clients in a manner that they understand
• Account for and maintain company property and equipment.
• Execute marketing strategies to meet profitability and customer service goals.
• Ensure availability of inventory for install project by working closely with the store manager
• Approves discounts and/or adjustments to any quote to ensure profitability
• Manage warranty claims
• Calculate amounts such as square footage, linear footage, area, circumference, volume, percentages, discounts and apply concepts of basic algebra and geometry
• Design and execute marketing strategies to meet profitability, revenue, and customer service goals
• Create a positive and encouraging work environment
• Review various sales and lead management reports, analyze sales information and identifies current/future customer trends
• Perform installation estimates
• Effective oral and written communication with customers, employees, and vendors
• Has the ability to perform all tasks of subordinate associates on an as needed basis
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

• Build a team of high performing individuals through training & development
• Plan, organize, direct, and monitor work of subordinate staff.
• Ensures proper training and coaching for assigned employees.
• Appraises performance, rewards and disciplines employees as needed.
• Conducts interviews and gives recommendations for employment.

PHYSICAL DEMANDS:

• Ability to stand, sit, or walk for long periods of time per day
• Ability to crouch, bend, climb stairs/ladder and lift frequently for extended periods
• Ability to lift, pull or push 50 pounds alone
• Ability to perform all physical tasks of subordinate associates on an as needed basis

WORK ENVIRONMENT:

• Noise level in the work environment is moderate to frequently loud
• May occasionally walk on slippery or uneven surfaces
• May occasionally work in extreme weather indoors or outdoors.

We are an equal opportunity employer. We welcome employees from all backgrounds and don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Concord, CA 94520: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Outside Sales: 3 years (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 100% (Required)

Work Location: One location